Dear Hertz, about that smoke-scented car

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Dear Hertz,

My answer to this question is "no" since Hertz isn't enforcing the policy by penalizing customers who smoke in the cars.

My answer to this question is “no” since Hertz isn’t enforcing the policy by penalizing customers who smoke in the cars.

About that smoke-scented car from the Baltimore airport we rented on January 20th , it doesn’t really help to try and perfume away the smell left in a car left by the last user who apparently smoked like a chimney in spite of the DON’T THE HELL SMOKE STICKER.

Frankly, we think you should have charged that person more for ruining the car interior for future customers; then you could have given those of us who are allergic to cigarette smoke a debate.

When we rented a “no smoking car” we thought that meant the car wouldn’t smell like smoke. What do you think?

Blizzard rebate?

Blizzard rebate? (Rental car on left.)

On the plus side (health-wise) our allergies didn’t kick in as badly as they usually do because Jonas descended on the greater Baltimore area where we were visiting family and we couldn’t drive the car much at all because: (a) we couldn’t see the road, (b) the cops were giving tickets to people driving in the blizzard, (c) the car was blocked in the parking lot for several days.

Since Baltimore and Washington, D.C. had ample warning about the impending storm of the century, it would have helped if the car had been equipped with studded snow tires and a plough.

Do we get a blizzard rebate?

Just wondering,

Malcolm

P.S. When we asked your desk clerk how to get from the airport’s offsite car rental facility to the Interstate, his directions sent us into a fantasy world with streets nobody’s ever heard of.

 

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